Josh's Frogs Reviews

We order on the 9th, shipped on the 13th and got our order on the 20th. Spent about $60 on bugs that are all dead. We had to hold onto the dead bugs to send photos and that took 2 days. Not happy and won't be using them again.

Worst species vendor EVER. Do not believe the self imposed brilliant marketing. They stink in both customer service and quality. Will never use them again! If you have one good experience with Joshs ...take it and run! It will never happen twice.

While I have not ordered any Frogs from Josh's Frogs... I have ordered supplies and feeders from them. Each them that I ordered the "stuff" can quickly and was exactly as described. I have ordered Spider feeders from Josh's and they came packaged very well... even included a heat pack in one of the feeder orders, when the tamps were coldish. I have sent emails and asked questions... the responses were always the same day and very thorough. I want to start keeping Red-eyed frogs... Josh's learning videos are great! This is an excellent company... I will be doing business with them again.

Was told on website would get my order in 2 days was like fine I got enough till last time then we'll now it's day 3 and now says on tracking package will be here 4 to 5 days so not kool first time ordering from here and will be my late will not recommend ever will take my business to Fluckers

I ordered 5 frogs off a sale they ran the first week of true winter. It took 2 months to find weather acceptable for shipping. When a day with acceptable weather came around their shipping department missed it by a day and shipped the frogs into a snowstorm in Denver. It was pickup at Fedex and I had to drive 80 miles over icy roads to retrieve them. On top of that they failed to include one species, 2 frogs in the box ($70).

I spent thousands of dollars with Joshs. Big mistake. They seem to have a neverending issue with shipping. Shipping wrong products, shipping live purchases to wrong address, NOT shipping what you ordered and the customer service stinks. I spent thousands of dollars my last year using Joshs because I had no choice at the time geographically. Never again. Never never again should anyone trust Joshs for important orders. They promote themselves a lot but should be fixing their problems first.

Dont order from them!! Warning they will not give you what you pay for ...

It's been a week and I have only received one voicemail assuring me my order would ship on the seventh day, well lo and behold it is the seventh day and it hasn't shipped, nobody will call me or email me back and I'm pretty sure with the weekend then labor day coming up I won't have received my order and my fruit flies have probably been sitting in the packaging department for 7 days, apparently once the order is in packaging it can't be cancelled according to their website? Nobody will answer me back and this is a nightmare. I would have never chosen them with this timing issue if I had guessed it would be this disappointing. Almost a hundred dollar order I'm afraid will be wasted and I can't afford it.

It's the top to Go live cricket company and other bugs. I get crickets twice a month. All the crickets are usually alive. Never fatalities. I do have terrible experience when it comes to the delivery day assigned and when it comes to paying a 2 day express $17 delivery and it's not delivered express. I should of just got the regular delivery, bo biggie, live and learn. Other than that, I tried 4 other difrent companies, this is the top 3 for me, being my number 1.

I ordered 50c Black Soldier Fly Larvae & literally received 2 alive & 9 dead, equaling 11 in total. This is so disappointing since they still haven't responded back to my email complaint—I have a blue belly hatchling that needs very small feeders, so the fact we had to wait 3 days & all she got was 1 larvae in her is more than frustrating! How does 11 equate to 50 AT ALL. Sent in the tiniest cup/and packed in July—ITS MID AUGUST. Not sure where I'll be able to find such small feeders again, really had high hope just to be EXTREMELY disappointed.

The dishonesty and general lack of customer service seem to be running rampant in the industry. I'm ready to sell my collection and be done since it's become impossible to get quality supplies at good prices.
Fruit flies: arrived dead, and I was told to wait for them to hatch. Left the cultures for weeks in a warm area and saw 0.
Crickets: died after 12 hours in the tub. I had water and food sources added immediately when unpacked, and they were temp controlled.
Dubia: came in not only dead but dried dead. Fairly sure I was sent dead roaches since I paid for overnight shipping.
I've been a herper for 20+ years and have used many, many different feeders and probably have as much feeder knowledge as herp knowledge, so the stupidity of the comments from customer service really gets me enraged. I hope they get shut down.

Horrible order! I ordered 1000 housefly larvae and they arrived yesterday in such a small container that a lot of them were hatched out and dead inside the container. The box they sent it in was large enough to use a larger container, not sure what they were trying to save on. I expected some to be hatched out, but if they had been sent in a larger container they would have survived. The order was moist, stunk and unusable from all the dead smashed flies

This WAS the best place to purchase supplies - live feeders & tanks supplies etc...
I have been using them for years but since they have started expanding everything has gone downhill, I thought things would get better once they settled into the new space but things are getting worse - selection and inventory of live feeders are now usually out of stock, packing and shipping are slower than before with incorrect items arriving. Customer service used to be top notch extremely fast n friendly, and would correct the rare problem instantly - that's not the case now. Sent an email about an incorrect shipment, after almost 24 hrs of no response, sent another follow up email, & no response until I then called and sat on hold forever. The rep didn't really seem concerned that my animals could die, I ordered correctly and within the timeframe needed. They shipped wrong item & then tried to make it my problem. Guess they are so big they no longer care. It really is a shame they had great products/prices & customer service before they tried to go BIGGER! Sometimes it's not always better!
Always have a backup plan in place now if you plan to order.

I will not be ordering from Josh's Frogs again. I typically ordered from Flukers or Ghann's, but they were having issues. I decided to take a chance and order from Josh's Frogs. I have an extensive collection and understanding of herps and feeder insects. I have even bred them, but I don't have the time right now, so I have been ordering them. The cultures they sent have 0 surviving flies or maggots. The crickets died within 24 hours (I have water and food sources.) The roaches were the only thing that was in good shape. It was cheaper than I usually pay, but the saying "you get what you pay for" applies here.
One last thing, no offer of a refund, replacement, or even store credit.

I will not be ordering from Josh's Frogs again. I typically ordered from Flukers or Ghann's, but they were having issues. I decided to take a chance and order from Josh's Frogs. I have an extensive collection and understanding of herps and feeder insects. I have even bred them, but I don't have the time right now, so I have been ordering them. The cultures they sent have 0 surviving flies or maggots. The crickets died within 24 hours (I have water and food sources.) The roaches were the only thing that was in good shape. The customer service treats you like a child with no knowledge. I understand some people may not understand the basics, but others have extensive experience. I don't have time to argue for a refund over email. I'm shocked by how shady this company became. I met Josh several times at Tinley, and thought he was a stand up guy. I was wrong apparently.
It was cheaper than I usually pay, but the saying "you get what you pay for" applies here.
One last thing, no offer of a refund, replacement, or even store credit.